The UCAOA Accreditation Standards & Preparation Manual guides you through setting up best practices for your organization in terms of patient safety and quality of care. The UCAOA Accreditation Standards are developed by urgent care professionals, for urgent care. They represent a set of practices that collectively support strong organizational performance and positive service delivery outcomes. The standard areas include: Governance, Human Resources, Patient Care Processes, Quality Improvement, Physical Environment, Health Record Management, and Patient Privacy/Rights/Responsibilities standards and Certification Criteria (Scope). This manual contains revisions effective January 1, 2018.