• A Rational Approach to the Urgent Care Patient with Psychiatric Complaints - Leslie S. Zun, M.D., M.B.A
• Addressing Physician Burnout: How to Engage Physicians, Enhance Morale, and Reduce Turnover – Kurt Mosley
• Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes – Kara Starnes, DO
• Caring for the Pregnant Patient in Urgent Care – Oscar Almeida, M.D.
• Cultural Competence in the Urgent Care Setting - Annemarie E. Provencher, RN, HNC, CPHRM
• Dealing with Difficult Patients - Leslie S. Zun, M.D., M.B.A
• Diagnosis of Abusive Head Trauma in the Urgent Care Setting – Seema Awatramani, M.D.
• Evaluating and Treating Gynecologic Complaints in Non-pregnant Women - Oscar Almeida, M.D.
• Immigration Physicals - Nuts and Bolts – Rafael Santiago, M.D.
• Interpreting EKGs in Urgent Care like a Specialist – Lawrence Phillips, M.D., FACC, FACP
• Keeping DVTs out of the ED: Pathway to Outpatient Treatment – Jennifer Rowlinson, PA-C
• Managing Bite Injuries – Christopher Chao, M.D.
• Managing Occupational Infectious and Biological Exposures – Donald Herip, M.D., MPH, FACOEM
• Medical Issues with Piercings and Tattoos – Tracey Q. Davidoff, M.D.
• Optimum Use of Physical Therapy for the UC Clinician – Lynn Steenberg, PT, ATC
• Pediatric Respiratory Illnesses - Parul V. Martin, M.D.
• Radiographic Evaluation of the Pediatric Elbow - Seema Awatramani, M.D.
• Successful Team Dynamics - Easing the Workload of the UC Clinician - Lynn Steenberg, PT, ATC
• The New Bedside - Building Patient-Physician Partnerships in Telemedicine and Beyond – Brittany Busse, M.D.
• Tick-borne Diseases - Christopher Chao, M.D.
• Transgender Care: Cultural and Clinical Competence - Annemarie Provencher, RN, HNC, CPHRM and Susan Boisvert, BSN, MHSA, CPHRM, FASHRM 
• Triage in the Urgent Care during a Disaster Situation – Jack Davidoff, M.D., EMTP, Boarded in FM, EM and Disaster Medicine
• Workers Compensation Fraud - Clinician's Perspective - Donald Herip, M.D., MPH, FACOEM
• Zebras among Horses: Recognizing Unusual Cases - Tracey Davidoff, M.D.

• Common Coding Challenges and Issues for the Urgent Care - Sharon Nicka, RN, CPC and Jill P. Johnson, CPC - UCMC Billing & Coding
• Common Documentation Pitfalls in the Routine Urgent Care Encounter - Sharon Nicka, RN, CPC and Jill P. Johnson, CPC - UCMC Billing & Coding
• Cultural Attraction - Create Your Vision, Change Your World – Dan McCall, MBA - UCMC Human Resources
• Culture Eats Strategy for Lunch: Strategies for an employee's first 90 days – Jennifer Yugo, Ph.D., SPHR - UCMC Human Resources
• Get Two-Way Texting Right: Be Compliant & Boost Loyalty – Lea Chatham - UCMC Marketing & Communications
• Hospital Urgent Care Operations -- A Pathway to Profitability – Alan Ayers, MBA, MAcc - UCMC Operations
• Improving Recruitment Efficiencies – Matt Cummins - UCMC Human Resources
• Joint Ventures: How to make it Work for your Urgent Care – Corey Palasota, Chartered Financial Analyst (CFA) - UCMC Operations
• Managing Patient Satisfaction and Customer Service – Chelsea Sweet, MBA - UCMC Operations
• Measuring Your Billing Performance: How to Effectively Dive into Coding and Billing Reports – Elijah Berg, M.D. - UCMC Billing & Finance
• Now is a Great Time to Open a New Urgent Care – David Stern, M.D., CPC - UCMC Operations
• Online Reviews: Learning to Love YELP in 7 Steps – Claudio Varga, CPPM - UCMC Market & Communications
• Organizational Culture: Link to Profit and Growth and How to Drive Organizational Cultural change as a Strategic Initiative – Robert Rohatsch, M.D. - UCMC Operations
• Strategic Planning: A Framework for Success – Jason North - UCMC Operations
• Turn Downtime into Primetime: Transform your Clinic's Efficiencies with a Game plan for Productivity – Alex Joseph, MBBS, MSc, PA-C and Patrice Pash, BSN RN - UCMC Operations
• Weather OR Not, Urgent Care Goes On – Impact of Weather-related Incidents on Care and Community – Mark Reddinger, COO and Kris Sanchez, RN, CHC, CHPC - UCMC Operations
• What is Compliance? Part I: Why Urgent Care Offices Need to Comply? – Jacqueline Bloink, MBA, RHIA, CHC, CFE, CPC-I, CPC, CMRS, CPCO and Letitia Patterson, MPA, RHIA, CCS-P, CPC, CPMA, CPC-I - UCMC Legal & Regulatory
• What is Compliance? Part II: Design your Unique Compliance Plan – Jacqueline Bloink, MBA, RHIA, CHC, CFE, CPC-I, CPC, CMRS, CPCO and Letitia Patterson, MPA, RHIA, CCS-P, CPC, CPMA, CPC-I - UCMC Legal & Regulatory
• What You Need To Know About Provider Compensation - Mark Reddinger, COO - UCMC Human Resources
• From Welcome Aboard to Happy Anniversary - Part I - Amy Lafko, MSPT, MBA  and Tonya Miller, DPT, PhD
• From Welcome Aboard to Happy Anniversary - Part II - Amy Lafko, MSPT, MBA and Tonya Miller, DPT, PhD
• Performance Appraisals - Vance Daniels, SPHR, SHRM-CP
• Talent Attraction - Matt Cummins & Dan McCall, MBA

Accreditation Statement 
The Urgent Care Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Urgent Care Management Certificate: Most Practice Management sessions are available for UCMC credit. If you attended the session live you must pass the test and complete the evaluation to earn the credit. You can also earn additional credit for those you didn’t attend by reviewing the MP4, passing the test, and completing the evaluation.

Submitting for Credit: If you would like to submit for credit above, you must complete the 5 question knowledge test and answer 3 out of 5 correctly. You must also complete the session evaluation. Your certificate will be available under My Credits in your UCA profile.