- Identify three components of a culturally competent health care facility
- Identify three challenges in cultural communication
- Describe three models to provide more effective provider-patient communication in cross-cultural encounters
- Explain the difference between Explicit and Implicit Bias
- Describe four strategies for reducing one’s own bias
Recorded for the 2018 Spring Convention
51 minutes of synced audio and PowerPoint
Course Description:As the U.S. population grows increasingly diverse, healthcare disparities are also increasing, making cultural competence a matter of national concern. Urgent Care providers routinely encounter patients from diverse cultural backgrounds and work in the context of different languages, ethnicity, religions, spiritual views, gender identity, sexual orientation, and socio-economic status which may present barriers to the delivery of quality care. Cultural and language differences may lead to misunderstanding, lack of compliance, or other factors that negatively influence clinical situations. By understanding how culture is central to the delivery of healthcare, the provider can better understand and respond to the unique cultural needs brought by patients to the health care encounter and ensure effective, comprehensive, and respectful care for all patients.
Speaker: Annemarie Provencher is a senior risk specialist for Coverys member companies Medical Professional Mutual Insurance Company and ProSelect Insurance Company. She works closely with healthcare providers, office managers and hospital clinical and administrative staff to identify and provide solutions for risk management exposures in clinical practice. She has comprehensive experience and knowledge in healthcare risk management, patient safety, regulatory compliance, healthcare accreditation and claims management. She is a registered nurse with more than 36 years of clinical and risk management experience. Provencher is a graduate of Berkshire Community College where she received an Associate Degree in Science of Nursing. Before joining Coverys, Ms. Provencher was the Risk Manager and Infection Preventionist for a community hospital in Western Massachusetts. Ms. Provencher has provided educational presentations on risk management and patient safety at national conferences, including the Association of Healthcare Risk Management (ASHRM) and the Physicians Insurers Association of America (PIAA). She is a member of the Massachusetts Society for Healthcare Risk Management, the Association for Healthcare Risk Management of New York, and the American Holistic Nurses Association. She and her husband are avid scuba divers and enjoy underwater photography. Her other interests include holistic medicine and Reiki.
Disclosures:
None
1 CME
Designation Statement
The Urgent Care Association designates this enduring material activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Accreditation Statement
The Urgent Care Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Submitting for Credit:
If you would like to submit for credit above, you complete the 5 question knowledge test and answer 3 out of 5 correctly. Your certificate will be available under My Credits in your UCAOA profile and your credit will be placed in your profile under “Professional Development” of click on “My Credits”.
Please email education@ucaoa.org with questions.