- Describe why some patients and family members might be difficult to deal with
- Recognize our responses to difficult individuals
- Identify various types of difficult people
- Implement techniques to deal with difficult patients and family members
- Evaluate how medical and psychiatric illness affects difficult people
Recorded for the 2018 Spring Convention
44 minutes of synced audio and PowerPoint
Course Description:Difficult patients frequently come to urgent care for evaluation and treatment. These patients and family members may not only infuriate staff but also lead to burnout and if not dealt with correctly, can lead to violence and violence-related injuries. There are many different types of difficult individuals with various dysfunctional behaviors, such as the angry, non-compliant or demanding patient. Some can exhibit abusive behavior and violent outbursts. This course will not only assist in the understanding of these patients and means to cope with these patients but also explore the consequences to providers.
Speaker: Leslie S. Zun, M.D., M.B.A. is Chairman & Professor, Department of Emergency Medicine with a secondary appointment in the Department of Psychiatry at the Rosalind Franklin University of Medicine and Science/Chicago Medical School in North Chicago, Illinois and attending in the emergency department in the Sinai Health System in Chicago, Illinois. His background includes a medical degree (M.D.) from Rush Medical College and a business degree (M.B.A.) from Northwestern University’s School of Management. He has presented his research and lectured on management and behavioral emergencies topics both nationally and internationally. He is President of the American Association for Emergency Psychiatry and prior board member of American Academy of Emergency Medicine. He is the chief editor of the Behavioral Emergencies for Emergency Physicians textbook and course director for the past eight years for the National Update on Behavioral Emergencies conference.
Disclosures:
None
1 CME
Designation Statement
The Urgent Care Association designates this enduring material activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Accreditation Statement
The Urgent Care Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Submitting for Credit:
If you would like to submit for credit above, you complete the 5 question knowledge test and answer 3 out of 5 correctly. Your certificate will be available under My Credits in your UCAOA profile and your credit will be placed in your profile under “Professional Development” of click on “My Credits”.
Please email education@ucaoa.org with questions.