Recorded for the 2018 UCA Urgent care Fall Conference

43 minutes of synced audio and PowerPoint

Course Description:

In Urgent Care we are required to be quick-thinking dispositionists. In order to do this, we rely on certain biases to process a complaint quickly. This course will use pediatric cases to highlight how our biases can both help and hurt our diagnostic process. We will review the most common biases we employ day-to-day. You will explore how our biases may lead to diagnostic error. We will then cover methods to overcome cognitive biases to reduce diagnostic error and improve patient experience.

Speaker:

Amanda Montalbano, MD MPH FAAP is the Director of Scholarly Activities for the Davison of Urgent Care at Children's Mercy Kansas City. She completed her medical training at The University of Kansas School of Medicine as well as receiving Honors for a Master in Public Health from the same institution. She completed her pediatric residency at Children’s Hospital and Medical Center in Omaha, Nebraska, then returned to Kansas City. She is an Assistant Professor of Pediatrics for both the University of Missouri-Kansas City and University of Kansas School of Medicine. She practices as a general pediatrician for the Division of Urgent Care at Children’s Mercy in Kansas City, Missouri which saw over 92,000 patients last year. She is one of the leading researchers in pediatric urgent care, serving as the Chair of Research for the Society of Pediatric Urgent Care and the for the Subcommittee on Urgent Care for the American Academy of Pediatrics. She leads workgroups across the country publishing research and quality improvement projects.

In her off-time she enjoys restoring furniture to incorporate in her home in Lee's Summit, Missouri where she resides with her husband, Andrew, and sons, Torre and Gio.

Disclosures:

None

1 CME

Designation Statement

The Urgent Care Association designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accreditation Statement

The Urgent Care Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Submitting for Credit:

If you would like to submit for credit above, you complete the 5 question knowledge test and answer 3 out of 5 correctly. Your certificate will be available under My Credits in your UCA profile and your credit will be placed in your profile under “Professional Development” of click on “My Credits”.

Please email education@ucaoa.org with questions.