UCA’s 2019 Convention & Expo in West Palm Beach offered a variety of urgent care specific content. You can access all of the sessions for one low bundled price. There are 72 sessions that will offer everyone the opportunity to learn and implement today.

Clinical Sessions – All available for CME credit (a total of 30 CME Credits)

· Occupational Medicine: Clinician Role in Respiratory Protection Programs, Don Herip, MD, MPH, FACOEM

· Chest Pain in Children and Adolescents: Pitfalls and Pearls, Thomas Tryon, MD, MBA, FAAP

· Occupational Medicine: Clinician Role in Hearing Conservation Programs , Don Herip, MD, MPH, FACOEM

· Neonatal Issues, Parul Martin, MD

· What Clinicians Need to Know about Medical Marijuana, Rahul Khare, MD

· Urgent Care Approach to Vaginitis, Oscar Almeida, MD, FACOG, FACS

· Interesting Cases in a Pediatric Urgent Care: Hoofbeats and Horses, Thomas Tryon, MD, MBA, FAAP

· I Need to Transfer This Patient to the ED, Or Do I...?, Patrick O'Malley, MD

· Urgent Care Approach to Epistaxis , William Gluckman, DO, MBA

· Common Myths in Urgent Care Practice…and How to Bust Them!, Patrick O'Malley, MD

· State of the Art Guideline Review: UTIs and STIs Benjamin Silverberg, MD, MSc, FAAFP

· State of the Art Guideline Review: Sinusitis/Pharyngitis/Otitis Media, Chrysa Charno, PA-C, MBA

· A.I. in Medicine: Separating Hope from the Hype, Atul Kumar, MD, MBA

· Common Post-Travel Illnesses: Evaluation and Management Guidelines Yvette McQueen, MD PA

· New Approaches for the treatment of Migraine Headaches, Edward Michelson, MD, FACEP

· Extremity Radiology Review, Jonathan Luchs, MD FACR

· Pediatric Orthopedics, Kara Starnes, DO

· Recognizing and Treating Child Abuse, Magna Dias, MD

· “It’s All In The Details” - Coding, Billing and Reimbursement: What Every Clinician Should Know, Sharon Nicka, RN, CPC

· State of the Art Guideline Review: Influenza/Bronchitis/Pneumonia, Chrysa Charno, PA-C, MBA

· Human Trafficking in Children: Recognition and Intervention , Parul Martin, MD

· Demystifying the Pediatric Elbow, Kara Starnes, DO

· An Old Art for a New Epidemic: How Yoga can help Prevent and Overcome Repetitive Motion Injuries of the Upper Extremities and Spine, Paul Umof, MD and Jacquelyn Umof

· Chest Radiography Review, Jonathan Luchs, MD FACR

· Handling Asymptomatic Hypertension in Urgent Care, Mary Ann Yehl, DO

· Best Practices: Head Injury in Urgent Care, Brian Cruz, MD, MBA

· High Yield Pediatrics Literature Review, Parul Martin, MD

· Know the Signs: Identifying Human Trafficking in a Health Care Setting, Benjamin Silverberg, MD, MSc, FAAFP

· State of the Art Guideline Review: Skin and Soft Tissue Infections, Mary Ann Yehl, DO

· The Practice of Occupational Medicine for the Non-Occupational Urgent Care Provider, Paul Umof, MD

· Don't Take That Antibiotic! You Might Get. . .Fat? , Norman Moore, MD

· Fever Phobia - Covering the Hot Topic of Febrile Infants Amanda Montalbano, MD, MPH, FAAP

· Antibiotic Stewardship: Optimizing Communication and Patient Expectation in Urgent Care, Brian Cruz, MD, MBA

Concussion Symposium - Up to 4.25 CME Credits 

· Concussion Symposium: Welcome & Introductions , Robert Graw, MD

· Headbangers Make my Head Hurt: 30 years of Uncertainty, Edward Michelson, MD, FACEP

· Concussionology: Update on the Science of Concussion Injury 2019, Harry Kerasidis, MD

· Engineers, Moms and Brain Games - Use of the Psych-o in Urgent Care, Anthony Dora, Psy.D

· How to Build a Team and Win at Concussion, Stanford Coleman, MD

· Concussion Management and Physical Therapy: Improving Outcomes with Activity, Melissa Bloom, PT

· The Business of Concussion Management in the Urgent Care Setting, Pierre Bergougnan

Certified Urgent Care Management Professional (CUCMP) Credit Courses (12 credits) 

· Advanced Payer Contracting: Part I & II, Tammy Mallow, B.S. (2 credits)

· · The Urgent Care Front Desk: Ambassadors, Collectors and Magicians, Claudio Varga, CPPM, CPB

· Navigating and Utilizing Your Profit & Loss Statement in Center Management, Tracy E. Patterson, MBA, MHSA, CHC

Behind the Benchmarks - Setting Goals and Objectives for Success, Jason North

· Managing the Seas of Value Based Care , Danica Patterson, FACHE

· Making MACRA Work for You Sarah Roy, MSN, RN, NEA-BC

· Building and Implementing an Overarching Quality Program and Plan, Shane Lacaillade, MHA, MBA

· Non-clinical Patient Considerations—Minors, Abuse, Reporting, and More Barbara Glickman-Williams, RN

· Development Overview: Mergers, Acquisitions, Partnerships & Co-branding Arrangements - Part I & II, Luis de la Prida, Certified Merger & Acquisition Advisor (2 credits) 

· · Medical Discount Programs & Cost of Care Transparency, Alan Andrew Ayers, MBA, MAcc

Practice Management Sessions

· Market Disruption and M&A: Urgent Care's Role in a Changing Healthcare World, Andy Bechtel, MBA

· Converting Mobile Searchers into Patients, Chris Behan

· Developing you current and emergent leaders, Michael Dalton, MBA CPA NHA

· Converting New Patients at Every Step of the Online Journey, Steve Miller

· FUTURE of Urgent Care Panel Discussion, Richard Park, MD, Moderator; Jeffrey Schor, MD, MPH, MBA; Todd Latz, Web Golinkin – Panelists

· Super Fun - Financial Statements and Forecasting, Birken Olson, MBA

· Trendspotting - Leveraging Data to Understand and Win Patients, Michael Barber, MBA

· How Well Do You Know Your Pitch?, Jahiro Godinez

· Social Media and SEO – How Are They Related and Why Should You Care?, Lea Chatham

· Social Media Marketing: Facebook, Chelsea Gardner, MBA

· Dealing with Complaints in the Urgent Care Setting, Brian Cruz, MD, MBA

· Moving to Metrics-driven, Lou Ellen Horwitz and Luke Hart

· Customer Service/Patient Experience: Building an Approach That Works in Urgent Care, Jason M. Dupuis, BS, MHA and Jeffrey Schor, MD, MPH, MBA

· 15 Customer Service Skills Every Urgent Care Employee Needs for Delivering an Amazing Patient Experience, Claudio Varga, CPPM, CPB

· Transforming Healthcare with Highly Personalized and Connected Experiences, Valerie Monet, MPA

· Competencies - the 'Secret Sauce' of HR, Melanie Squires, BS in HR Management, SPHR, SHRM-SCP

· UC/Hospital Mergers: Panel Discussion Jason North, Moderator; Lori Japp, Saint Clair, Mike Dalton – Panelists

· A Press Ganey Perspective: An Engaged Workforce Drives Better Business Outcomes; Safety, Quality and Patient Experience, Joseph Cabral

· Building With Benefits: Creating a flexible, functional, and cost effective urgent care center, Chris Burke

· The Work Spouse- building out a team of A players, Birken Olson, MBA

· Moving the Needle with Quality Improvement Methods, Aimy T. Patel, MD, FAAP & Amanda Montalbano, MD, FAAP

· Billing Update for 2019, Jay Tolia

· Creating a Cohesive Culture , Amy M. Lafko, MSPT, MBA

· Putting the Super in Supervisor: Developing Outstanding Clinic Supervisors, Patrice Pash, BSN RN

· Partnership and Ping Pong, Beau McNeff, MBA

· Market Implications for Pharmacy Chains Getting into Urgent Care, Bernie Kuhn, MBA

· My Employee Smells Bad and Other Sensitive Situations, Melanie Squires, BS in HR Management, SPHR, SHRM-SCP

CME Credits

If you attended the Urgent Care Conference you can earn additional CME by completing the session, passing the test, and completing the evaluation of those sessions that you didn’t attend live.

Designation Statement

The Urgent Care Association designates this enduring material activity for a maximum of 34 AMA PRA Category 1 Credit TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accreditation Statement

The Urgent Care Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Disclosure Information:

All faculty disclosure information is listed in the individual PowerPoint presentations. The following planning committee members have no disclosures:

Tracy E. Patterson, MBA, CHC 

UCA Practice Management

Content Advisor – Conferences

UCA Accreditation Surveyor

Joseph Toscano, MD

UCA Clinical Content Advisor – Conferences

San Ramon Medical Center

Laurel Stoimenoff, PT, CHC

CEO 

Urgent Care Association 

Carla Jamison

Education Director

Urgent Care Association

Nicole VanMersbergen

Online Education Specialist

Urgent Care Association

Callie Matheny

Urgent Care Association