- Identify tasks Clinic Supervisors should be responsible for completing (daily, weekly, and quarterly)
- Identify the most common pitfalls that new clinic supervisors encounter and ways to avoid them
- Implement a system for holding clinic supervisors accountable for their responsibilities
- Develop a time management/task completion system for new clinic supervisors to utilize and adapt for their own use
- Identify the leadership skills that new clinic supervisors need to know and implement a training program to help develop them
Recorded for the 2019 Spring Convention
1 hour and 9 minutes of synced audio and PowerPoint
Course Description:
Overseeing or developing new clinic supervisors can be a daunting task. Helping your supervisors manage and prioritize their daily activities, manage their roles and responsibilities, or simply grow into their new position can be difficult without having some basic tools in place. Creating training and systems can be a lifesaver for the manager of a growing organization. This lecture/workshop gives you the tools to develop a management structure to help you have everything under control.
Speaker: Patrice Pash, BSN RN
Patrice Pash BSN RN is the Director of Consulting for DocuTAP, the leading provider of integrated electronic medical record (EMR) and practice management technology for urgent care. In this position, she has lead the delivery of consulting services to clients seeking to develop, expand, or optimize their urgent care business also ensuring client success and satisfaction at startup by coordinating delivery specific to the customer's needs. Prior to joining DocuTAP, she successfully assisted over 150 urgent care clinics throughout the United States and abroad. Physicians, non-physicians, investors and health systems alike have all turned to her for valuable insights when it comes to starting an urgent care. Her experience both as a nurse with experience in both emergency medicine and cardiology as well as her vast first-hand knowledge in urgent care operations well affords her the ability to address not only the challenges facing her clients, but also understanding the medical landscape. Patrice and her husband of twenty-two years have two teenage sons that are heavily involved in a variety of sports. The family enjoys camping and fishing and she spends her free time gardening,
canning, painting and is an avid reader and writer.
Co-Presenter: Vallary Klempay
Vallary Klempay is a Regional Urgent Care Manager with MultiCare Health System in the Seattle area. She has worked in the Urgent Care setting for the past 15 years starting her career as a Medical Assistant. She currently oversees 6 locations in her region and has 3 Clinic Supervisors that work with her. Vallary and her family enjoy camping in the Pacific Northwest. Their favorite place to visit is Mt. Rainier in the spring and summer where there are great trails and camping.
Disclosures:
Patrice Pash: DocuTap - Salary)
Vallary Klemay: MultiCare Health System - Salary
Please email education@ucaoa.org with questions.